Terms and conditions

I. General Provisions

§ 1

In these Regulations, hereinafter referred to as the “Regulations”, the following terms shall be understood as:

“Seller” – Przedsiębiorstwo Handlowe TEX Ewa Wojtera Budy Dłutowskie 5d 95-081 Budy Dłutowskie NIP: 7262414835 Regon: 101341480

“Store” – the online store located on the website www.woolbean.com.pl and its sub-sites;

“Customer” – any Internet user who places an order for goods located in the Store via the Internet;

“User” – anyone who has entered into a contract with the Seller for the use of the Store and has thus established an Account through which he can place an order for goods located in the Store;

“Account” – a User’s account established by the User in the Store in accordance with the rules set forth in the Terms and Conditions, allowing the User to place orders for goods located in the Store;

§ 2

These Regulations set out the rules for the provision of electronic services by the Seller selling goods through an organized online store via the Internet. The Seller allows you to conclude online contracts for the sale of goods in the Store’s assortment for the prices listed on the relevant subpages of the Store.

§ 3

The content presented on the pages of the Store, in particular, advertisements, price lists and other information, is not a commercial offer within the meaning of Art. 66 and 66(1) of the Civil Code, but an invitation to bid.

§ 4

The customer can contact the Seller at the following address: Budy Dłutowskie 5d 95-081 Budy Dłutowskie sklep@woolbean.com.pl

§ 5

The store processes orders only on the territory of Poland.

§ 6

Making a purchase in the Store is possible after registering and creating an Account. Creating an Account is tantamount to accepting the Terms and Conditions, which the User confirms with a relevant statement made when completing the registration form.

§ 7

1. The prices of products on the Store’s website expressed in Polish zloty include VAT.

1. The prices listed in the Store do not include shipping or payment processing costs.

1. The Seller will inform the Customer about the amount of charges for transportation, delivery, postal services and other costs related to the execution of the contract no later than at the time of placing the order.

1. The price quoted at the time of ordering is the total price of the ordered goods including taxes and will not change.

The customer is obliged to bear the cost of processing online payments on his own.

§ 7a

1. For proper use of the Store, it is necessary:

1. Having a computer, laptop or other multimedia device;

1. Having access to the Internet;

1. use of standard software in the form of an operating system and a web browser, whereby the web browser should support “cookies” (rules for the use of cookies)

1. Having your own active e-mail address.

1. If the above requirements are not met, the use of the Store may be hindered or impossible.

II. Placing, accepting the order and processing it

§ 8

1. The entity authorized to place orders for goods in the Store is the User, i.e. any Internet user who has entered into a contract with the Seller for the use of the Store and has thus established an Account, through which he can place an order for goods in the Store.

1. Registration and creation of an Account in the Store is free of charge.

1. An account can be established by: natural persons with full legal capacity, legal persons or organizational units without legal personality, to which the law grants legal capacity.

1. One User may create only one Account in the Store.

1. Registration and creation of an Account requires prior acceptance of the Terms and Conditions by the User.

§ 9

1. A person wishing to set up an Account in the Store should fill out a registration form, which is the Seller’s offer to the future Customer to conclude a contract for setting up an Account.

1. In the registration form, the future User is required to provide the following data: first name, last name, home address, cell phone, email address and password. Failure to provide the aforementioned. data will prevent registration and creation of an Account.

1. It is forbidden to add unlawful content in the registration form.

1. In order to send the registration form and complete the registration procedure in the Store, it is necessary to accept the Terms and Conditions, read the Information Obligation and for sending commercial information electronically is voluntary and is not necessary to conclude a contract for the use of the Store and establish an Account.

1. Sending a registration form to the Seller is done by clicking on the “Register” icon and constitutes acceptance of the Seller’s offer to conclude a contract for the use of the Store. Acceptance of the Seller’s offer results in the conclusion of a contract for the use of the Store.

1. The Seller, after concluding a contract for the use of the Store, in accordance with the provisions of the paragraph above, sends a message to the e-mail address provided by the User confirming the establishment of the Account.

1. The Seller undertakes to allow the User to edit in the Account the information required to register in the Store. Through the Account, it is also possible to change the Account password.

§ 10

The contract for the use of the Store is concluded for an indefinite period of time.

§ 11

(1) The Seller is entitled to terminate the contract for the use of the Store in the event of:

a. termination by the Seller of the operation of the Store;

b. Seller’s termination of business operations;

c. change by the Seller of the subject of its business activities;

(2) Termination of the contract shall be subject to a two-week notice period.

(3) Termination may be made in writing or by e-mail to the User’s e-mail address provided in the Account.

§ 11a

1. the User may terminate the contract for use of the Store at any time

(2) Termination shall be effected by means of a statement submitted in writing to the address of the Seller given in the Terms and Conditions or by e-mail to the e-mail address: sklep@woolbean.com.pl

The account will be deleted immediately, but no later than within 7 days of receipt of such a statement by the Seller.

(3) The User may also terminate the contract for use of the Store by performing the steps necessary to delete the Account and clicking on the “Delete Account” option located on the Account.

§ 12

1. If the User is a Consumer as defined in Art. 22(1) of the Civil Code then he has the right to withdraw from the contract for the use of the Store within 14 days from the date of conclusion of the contract without giving any reason and without incurring costs.

1. The consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement may be submitted on a form, the model of which is attached as Appendix No. 2 to the Law of May 30, 2014. On consumer rights (Journal of Laws of 2014, item 827), also available on the Store’s website, but it is not mandatory.

1. To meet the deadline for withdrawal from the contract it is sufficient to inform the Seller within the above period of withdrawal from the contract by an unequivocal statement (by mail to the address ul. Kilińskiego 121c/184 90-049 Łódź or by email: sklep@woolbean.com.pl

1. Complaints related to the functioning of the Store and the Account can be submitted by e-mail to: sklep@woolbean.com.pl or in writing to the Seller’s address given in the Terms and Conditions.

§ 13

1. Goods are sold on the basis of orders placed through the Account.

1. The user can place orders through the Store’s website.

1. The subject of orders placed by the Customer may be the goods included in the invitation to bid on the Store’s website.

1. When placing an order, the user selects the goods by specifying the size, color, as well as the number of pieces of ordered goods.

§ 14

1. To place an order, the customer must select the goods located on the Store’s website by clicking on the “Add to Cart” icon, thus placing the goods in a virtual shopping cart. The customer can continue shopping, add or remove goods from the cart and review the contents of the cart by selecting the “Continue Shopping” icon.

1. To finalize the order, the customer must click on the icon “Realize order” and select the method of delivery, method of payment and the data necessary to complete the order (name, surname, , delivery address, phone number).

1. Immediately after placing an order, the Customer will be notified that his offer has been accepted and is awaiting confirmation from the Seller. The seller, after confirming the availability of the selected goods, will send the customer an e-mail confirming the order and accepting it for processing. As soon as the e-mail confirming the acceptance of the order for processing is sent, the contract of sale of goods between the Seller and the Customer is concluded.

1. In another case, i.e. When an order cannot be fulfilled or cannot be fulfilled under the terms or in a manner consistent with the offer, the Seller will inform the Customer of this situation. The customer may then modify the order (e.g. agree to a partial execution of the order, giving up the remaining part of the order, or agree to an extension of the lead time if the goods are available at a later time) or resign from concluding the sales contract.

§ 15

(1) The following payment methods are available: payment on delivery. The following delivery methods are available: courier service.

(2) The cost of payment and delivery of goods shall be borne by the Customer, but the Seller may set a certain threshold for the value of purchases, after which the Customer’s delivery or payment costs will be covered by the Seller. The costs associated with delivery and the method of payment are displayed before the customer makes an offer to purchase the goods in the shopping cart.

§ 16

The order is accompanied by a sales document that complies with tax regulations.

§ 17

Orders will be processed within 7 working days. The lead time covers from the moment the Seller sends this confirmation email to the Customer until the order is handed over to the courier.

III. Right of withdrawal

§ 19

1. If the customer is a Consumer as defined in Art. 22(1) of the Civil Code may withdraw from the contract of sale concluded with the Seller within 14 days without giving any reason and without incurring costs, except for: additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller for the returned goods and direct costs of returning (sending back) the goods.

1. The period for withdrawal from the contract begins from the taking of possession of the item by the Consumer or a third party other than the carrier designated by the Consumer, and in the case of a contract that includes multiple items that are delivered separately, in batches or in parts – from the taking of possession of the last item, batch or part.

1. The consumer may withdraw from the contract by submitting a statement of withdrawal to the Seller. The statement can be submitted on a form, the model of which is attached as Appendix No. 2 to the Law on Consumer Rights of May 30, 2014. (Journal of Laws of 2014, item 827) or using the form available on the Store’s website, but it is not mandatory. The statement of withdrawal can be sent by mail to the Seller’s address or to the Seller’s email address indicated in Regumina.

1. If the declaration of withdrawal is sent electronically, the Seller will immediately provide the Consumer with an e-mail confirmation of receipt of the declaration of withdrawal.

§ 19

(1) In the case of withdrawal of the Consumer from the contract, the Seller shall immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract, return to the Consumer all payments received, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery of the goods in question offered by the Seller).

(2) The Seller shall refund the payment using the same means of payment used by the Consumer, unless the Consumer requests or expressly agrees to a different method of refund that does not involve any costs for the Consumer.

(3) The Seller may withhold reimbursement of payments received from the Consumer until it receives the goods back or the Consumer provides proof of their return, whichever event occurs first.

§ 20

(1) In the case of withdrawal, the Consumer is obliged to return the goods to the Seller immediately, but no later than 14 days from the day on which he withdrew from the contract. To meet the deadline it is sufficient to send back the goods before the deadline.

(2) The consumer shall bear only the direct costs of returning the goods.

(3) The consumer shall be liable to the Seller for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to ascertain their nature, characteristics and functioning.

IV. Complaints

§ 21

1. The seller is obliged to provide the customer with goods free from physical and legal defects.

1. Complaints can be submitted in writing to the Seller’s address Budy Dłutowskie 5d 95-081 Budy Dłutowskie Łódź or by email: sklep@woolbean.com.pl

1. In the complaint, the Customer’s data, the order number (or other data allowing to identify it) and a description of the physical and/or legal defects of the goods that are the basis of the complaint should be provided.

1. The Seller will consider the complaint within 14 days from the date of its receipt by the Seller and will inform the Customer how to handle it.

V. Data Protection.

§ 22

Customers’ personal data are processed in accordance with the Act of August 29, 1997. On the protection of personal data (i.e. dated June 26, 2014. , (Journal of Laws 2014, item 1182).

VII. Final provisions

§ 23

1 A customer who is a Consumer as defined in Art. 22 (1) of the Civil Code has the opportunity to use out-of-court means of handling complaints and claims. Contact information for institutions dealing with consumer advice and assistance in Poland can be found on the website of the Office of Competition and Consumer Protection.

(2) Consumers may use the dispute resolution route offered by the network of amicable consumer courts, with the consent of both the Consumer and the Seller. Consumer courts operate at Provincial Inspectorates of Trade Inspection and consider disputes over property rights between consumers and entrepreneurs, arising from contracts of sale and provision of services, where the value of the subject of the dispute does not exceed PLN 10,000, with the exception of the Consumer Court in Warsaw, which considers cases regardless of the value of the subject sporu.sklep@woolbean.com.pl Budy Dłutowskie 5d 95-081 Budy Dłutowskie Budy Dłutowskie 5d 95-081 Budy Dłutowskie